Service Philosophy Client Charter

io2io.com's standards for customer care are among the highest in the IT industry. io2io.com creates a personal touch for each call that comes in and undertakes to resolve within the stipulated period. We insist on overall satisfaction for the benefit of every instantOfficeTM users and administrators.   Privacy Policy We recognize that the privacy of our client's personal information is a fundamental element of public trust and confidence in an online service. We are well aware of our customer's online privacy concerns and have taken measures to ensure the privacy of personal data in line with an online environment. Continuous Product Development and Compatibility We provide regular software upgrades and maintenance releases which continuously enhance the product. instantOfficeTM provides compatibility with leading, industry-standard software and services including Internet and other leading-edge technologies while adhering to key industry data and interface standards.   High-Quality User Educational Services Our professional staff provides high-quality educational services at our training center as well as online guides and tutorial. We also offer a full range of personal usage forum to help you maximize your use of our product.   Prompt and Courteous Service There are 2 aspects to service. One is the service provider and the other is that of the customer. On the part of service provider, we would focus on ensuring prompt and courteous service provisioning and delivery. On the customer side, your contact with us is important, therefore, it is our aim to always provide prompt and courteous service whenever you communicate with us either via our call center, e-mail, fax or online feedback.   Client Feedback We listen to you and keep improving our products and services through all your feedback. This includes in-depth client surveys that monitor our performance and encourage your suggestions for improving and enhancing our products and services.